Giving Services and Support
Ren offers an elevated service experience for donors and their financial advisors as they turn means into meaning.
How Our Service Team Makes Giving Seamless
Our dedicated service team handles all of the details of processing a grant so you don't have to, offering you five-star support whenever you need it.
Grant Management
Ren vets every charity to confirm it’s recognized by the IRS. We also ensure all grants comply with required regulations. Our streamlined, automated process also guarantees that funds reach charities quickly and efficiently after a donor or their financial advisor recommends a grant on our platform.
Donor and Financial Advisor Support
When you have a question or need help with anything related to your DAF account, you can chat, email, or call our support team. Our team delivers consistently high CSAT – and even higher in peak periods, when it matters most.
Support For Complex Assets
Many Ren-powered programs can accept complex assets. We handle the due diligence, manage the process, facilitate board approvals, process the contributions, and then handle the ongoing reporting requirements with our highly specialized in-house staff.
Patrons Circle
For donors making large, often catalytic gifts, we offer a complimentary suite of additional services through our Special Services team with decades of experience working with Family Offices. This includes the following:
Primary Point of Contact
Your Relationship Manager facilitates a personalized onboarding experience and acts as your first line of defense for all service and support needs.
Purpose Planning
Regular planning meetings to review grantmaking goals, preferences, and expected timing with annual, biannual, or quarterly cadence based on the preferences of the donor’s support team.
Complex Asset Coordination
We help you donate assets with specific requirements to reach your goals in the most cost-effective and tax-efficient way.
Digital Payment Training for Charities
Outreach and training for charitable organizations receiving grants from a Patrons Circle account to enable digital payments.
Daily or Weekly Status Updates
Enhanced status updates for all pending contributions and grants, including weekly or daily communications based on the donor or team’s preferences.
Grant Agreements & Designated Funds
Custom creation of grant agreements and designated funds to ensure that transformational gifts are set up to achieve the donor’s goals during and after their lifetime.
Access to Ren’s Referral Network
We offer direct referrals to Ren’s extensive network of experts and partners in the philanthropic ecosystem.
Custom Advisory & Consultation Support
Other custom advisory and consultation support, including purpose planning, trust & estate consulting, and governance guidance.
Top-Tier Services
Patrons Circle services our largest accounts, typically at the tens of millions and hundreds of millions – or more – of assets. Get in touch with our team to learn more about whether your account qualifies.
Ren By The Numbers
500K
Individual givers supported
1.8M+
Charities who can access Ren grants
~50%
U.S. DAF assets using Ren technology
$91M
Average charitable assets per Patrons Circle member
